Returns and Refunds

1. Return Eligibility

You may return a product within 14 days of receiving it. To be eligible for a return, the product must be unused, in brand-new condition, and returned exactly as it arrived — including all original packaging, accessories, and documentation. Products that show signs of use, damage, or missing components will not be accepted for return.

2. Return Shipping

Customers are responsible for the cost of return shipping. Please ensure the product is packaged securely to prevent damage during transit, as we cannot process a refund for items that arrive damaged due to inadequate packaging.

3. Refund Amount

Approved returns will be refunded for the price of the product only. Original shipping fees (if any were charged at checkout) are non-refundable.

4. Exchanges for Defective Products

If a product you received has a problem or defect, you may request an exchange instead of a return. To start an exchange:

Contact us via the Contact Us page or WhatsApp with your order number and a description of the issue.
Ship the product back to us.
Once received, our team will inspect the product within 5 business days and provide you with a written report of our findings.

If the report confirms a manufacturing defect, we will send a replacement product. If the issue is not confirmed as a defect (for example, damage from misuse), we will contact you to discuss next steps before returning the item.

5. How to Start a Return or Exchange

To begin a return or exchange, contact us through our Contact Us page or via WhatsApp with your order number and reason for the return. We'll guide you through the next steps once your request is received.

6. Non-Returnable Items

Products that have been used, damaged after delivery, or returned without original packaging are not eligible for a refund or exchange.